Privacy Policy
Your privacy is important to us, whether you are a consumer, vendor, or customer. Any information we collect will be used only as described in this Privacy Policy and solely when necessary and relevant to our interactions with you. By using our Services, you agree to this Privacy Policy. You may browse our website anonymously unless you choose to provide your details for a specific purpose as set out in this Policy.
Definitions
• Applicable Laws means the relevant privacy laws and regulations of the jurisdiction where the data was collected.
• Company means Petrolube and its affiliates.
• Legal Basis means the lawful grounds for processing personal data without your consent under applicable laws.
• Personal Data means any information that constitutes personal data under applicable laws.
• Platform means the Company’s website, applications, mobile devices, and any digital tools or channels through which Services are provided or received.
• Services means all commercial activities relating to goods and pr services supplied by or to the Company.
• Third Parties means external entities, whether located within or outside the jurisdiction, that may receive, handle, or otherwise process personal data in connection with the Services. These may include service providers, contractors, IT service providers, marketing agents, business partners, or other intermediaries engaged to facilitate functions necessary to perform our Services.
• You/Your means the individual whose personal data is being collected and processed.
Applicability
This Privacy Policy is the policy of the Company and its affiliates.
It applies to all individuals whose personal data is collected through the Company’s Services or the Platform, including:
• Individuals, customers, and suppliers in commercial relationships with the Company
• Newsletter and promotional material subscribers
• Visitors to physical locations where personal information is collected
The data collected supports the proper performance of the Services and will only be retained for as long as necessary to fulfill these purposes. Thereafter, personal data will be deleted or irreversibly anonymized.
Acceptance
Personal Information that We Collect
The Company collects the following personal data to facilitate the Services:
• Information you provide directly: registration details such as name, email address, phone number, profile photo/video, payment information, comments, feedback, and inquiries.
• Information collected automatically: activity on the Platform such as cookies, IP address, access times, referral URLs, browsing history, browser type, and regional navigation data. Personal data may also be collected indirectly through cookies and similar technologies.
How We Use Your Personal Data
• We use your personal data to: verify your identity and provide Services, process payments, maintain platform security, comply with legal obligations under the applicable privacy laws and communicate with you about Services and provide customer support.
• Collection and processing of your data may depend on your consent. You may withdraw consent at any time by contacting the Company’s Privacy Team. Withdrawing consent for essential data may result in termination or limitation of Services. We may still process data when other legal grounds apply, such as legitimate business interests, contractual obligations, or legal requirements.
The Company may also use your personal data to:
• Operate our business and fulfill contractual obligations, respond to inquiries and provide information you request, meet legal obligations or respond to lawful requests from government authorities and disclose personal data to third parties performing functions on our behalf, such as IT services, payment processing, website hosting, logistics, and marketing.
• By using the Platform, creating a profile, subscribing to newsletters, providing feedback, or otherwise engaging with the Company, you consent to our collection, processing, and storage of your personal data. You may withdraw consent by unsubscribing from communications or contacting the Privacy Team.
Storage and Retention
We will only retain your personal data for as long as necessary to achieve the purposes for which it was collected. After this period, it will be deleted or anonymized unless legal or contractual obligations require longer retention.
Sharing of Information
• We may share personal data with service providers (payment processors, logistics partners, verification companies, marketing and analytics partners), regulators and when required by law, affiliates of the Company (for operational or administrative purposes).
• The Company has implemented reasonable and appropriate measures to protect your personal data from unauthorized access or disclosure.
Cookies and Similar Technologies
We use cookies and similar technologies to improve our performance relates to the Services. You can manage cookie preferences through your browser settings.
Your Responsibilities
You must keep your profile information accurate and current and ensure your login credentials are secure. The Company disclaims liability for unauthorized access or misuse resulting from your failure to safeguard your credentials.
Your Rights
You have the right to know how your data is collected, the legal basis for its collection, and how it is processed. You may request correction or deletion of your personal data, unless retention is required by law, contractual obligation, or a regulatory authority.
Personal Data Transfer
The Company may transfer personal data outside the country of collection with your consent, provided that an equivalent and adequate protection is ensured in the destination country. Company will ensure that recipients will be bound by equivalent data protection obligations, and appropriate technical and operational safeguards will be applied.
Contact Information
For any privacy-related questions, please contact our Privacy Team at: Dataprivacy@petrolubegroup.com